Frequently Asked Questions

Find answers to the most common questions about shopping with Chulos CA.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Can I modify or cancel my order?
Please contact us immediately if you need to make changes. Once an order is processed, modifications may not be possible.

Do you offer payment plans?
Yes, we offer Shop Pay Installments for eligible orders, allowing you to split your purchase into manageable payments.

Shipping & Delivery

How long does shipping take?
Standard shipping takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping takes 1 business day.

Do you ship internationally?
Yes we do ship Internationally.

What if my package is damaged or lost?
Contact us immediately and we'll work with the carrier to resolve the issue and ensure you receive your order.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Return shipping costs may apply.

How do I start a return?
Contact our customer service team to initiate a return and receive return instructions.

Customer Service

How can I contact customer service?
You can reach us through our contact form, email, or phone. We typically respond within 24 hours during business days.

Do you have a physical store?
We're currently an online-only retailer, but we're always exploring opportunities to serve our customers better.

Still have questions?
Don't hesitate to reach out to our friendly customer service team - we're here to help!